Refund policy
HealthOra Plus Return & Refund Policy
At HealthOra Plus, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
Eligibility for Returns
Returns may be accepted only under the following circumstances:
- Product received is damaged during transit.
- Product received is defective or faulty.
- Incorrect product received.
- Product received is significantly different from the item ordered.
To be eligible for a return:
- The request must be raised within 7 days of delivery.
- The product must be unused and in its original packaging.
- Proof of purchase and supporting photographs/videos may be required.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items are generally not eligible for return:
- Opened or used products
- Personal care products
- Healthcare consumables
- Products with damaged or missing original packaging
- Products purchased under clearance, promotional, or special sale offers
Return Request Process
To initiate a return, please contact us at:
Email: support@healthoraplus.com
Phone: +91-9376018484
Please provide:
- Order number
- Description of the issue
- Photographs or videos, if applicable
Our team will review the request and provide further instructions.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing may take 7–10 business days depending on the payment provider or banking institution.
- Shipping charges, if any, are generally non-refundable unless the return is due to our error.
Cancellation Policy
- Orders may be cancelled before shipment by contacting our support team.
- Once an order has been shipped, cancellation requests may not be accepted.
Limitation of Liability
HealthOra Plus reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.
Contact Information
HealthOra Plus
Email: support@healthoraplus.com
Phone: +91-9376018484