Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unused, unworn, with tags, and in its original packaging.
A receipt or proof of purchase is also required.

To start a return, please contact us at info@kidzeehub.com
Items sent back without an approved return request will not be accepted.

If your return is approved, your refund will be processed and automatically applied to your original method of payment.

For any return-related questions, you can always reach us at info@kidzeehub.com

Shipping for Returns

You will be responsible for covering the shipping cost to return your item.
Please note that shipping charges are non-refundable.

We strongly recommend using a trackable shipping service.
KIDZEEHUB does not guarantee that we will receive your returned item.

Damages & Issues

Please inspect your order immediately upon arrival.
If the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Lost or Stolen Orders

KIDZEEHUB is not responsible for lost or stolen orders that have been confirmed as delivered by the courier.
We do not reimburse or replace orders once the courier marks them as successfully delivered.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, plants, flowers, etc.)
  • Custom or personalised products
  • Personal care items (beauty or hygiene products)
  • Hazardous materials, flammable liquids or gases

If you have questions about a specific item, please contact us.

Sale items and gift cards are non-returnable.

Exchanges

The quickest way to get the item you want is to return the item you have.
Once your return is approved, you can make a separate purchase for the new item.

Refunds

We will notify you once we receive and inspect your return.
You will be informed whether your refund has been approved or denied.

If approved, the refund will be issued to your original payment method.
Please note that it may take additional time for your bank or credit card company to process and post the refund.